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It is *astonishing* to me that this mindset isn't everywhere, but apparently it's not. It seems like it's in the best interest of any business to spend time looking for things to improve. Time that you've invested, so your users (and guests) don't have to.
Dear Technology Connections: The race to the bottom ended MBWA. It was fired in the last layoff round, when executives were reassured by a consultant who knew "for definite" that the only important thing was to maximize company profit. This is true for game studios, too.
A large part of why I entered the hotel business was that it's one of the last places where the quality of the product directly impacts profitability. You can't get away with a hotel that's run like shit because eventually it swiftly fails. It was a rare honest business.
This isn't to say that hotels don't have serious problems - for one, housekeeping isn't paid nearly what they should be. Like all service industries, wages are horrible. But you couldn't be sloppy. Your customers lived with you. You couldn't piss them off.
Today, it's rare indeed to find a tech company that runs on a mantra involving MBWA. I'm not religious, but I consider myself blessed for working at @ArrowheadGS, a studio that does and did exactly that.
The studio execs wander around and talk to folks, being personable.
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