Given that my followers are mainly bots from my Mojang days and a handful of retro gamers, nobody who needs to hear this will hear it, but: If your entire approach to UX design is "I understand it just fine, the users should, too!", then you pretty much can just fuck right off.
It sounds like you're being contracted by a company to make software for a group of users that company doesn't even understand, in which case the buck stops with the company, not you.
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There's many stops between me and the end user... like three layers of sales and "tech" "competence". But once installed, the system should be maintenance free for years and not require any interaction.
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Well, good luck figuring out how to accomplish that if you can't even directly interact with your users. Maybe this explains why modern UX is so garbage. Not out of any lack of interest from the developers, but corporate hegemony. Doesn't explain why FOSS UX is so bad though.
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