Given that my followers are mainly bots from my Mojang days and a handful of retro gamers, nobody who needs to hear this will hear it, but: If your entire approach to UX design is "I understand it just fine, the users should, too!", then you pretty much can just fuck right off.
And more than anything, resist the urge to dismiss usability feedback out-of-hand based on the stereotypical user-antagonistic view that "users are stupid". What they say isn't 100% dogmatic truth, but it's your duty to root out the core issue and address that.
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(One way to make this easier is to ask them what they *dislike* about working with a thing, not how they would want it to work instead.)
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So much this. "What do you like about any particular software UX?" is an open-ended question, and has the risk of providing data which is not relevant. "What don't you like about this particular UX?" is more edifying, as long as the user isn't trying to lie to "be nice".
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