What is going on with my @YouTube ? It starts playing an ad and then completely goes to another video? Help!
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Replying to @TheLauraKathryn
We'd like to help. What device are you using? Also, have you tried any basic troubleshooting steps to resolve the issue? Let us know and we'll take a look.
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Replying to @TeamYouTube
I’ve tried everything I can think of. I click on the video I want. The ad plays. Then as soon as the ad ends instead of playing the video it goes to a completely different video. I was trying to watch
@ImNotScottySire new video & it did it 7 times in a row. I even went cont.1 reply 0 retweets 0 likes -
Went to his channel and tried it from there. Same thing. I finally got it to work by forwarding as soon as the video started. The other problem is if it’s a mid roll ad when the ad ends it cuts off the end of the video and goes straight into a new one. Been like this a week
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Replying to @TheLauraKathryn
Hmm, is this happening on the YouTube app or on the website? Also, have you tried signing out of your account, restarting your device and signing back in to see if that makes a difference? Let us know.
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Replying to @TheLauraKathryn
Thanks for confirming. Could you try resetting the YouTube app and restarting your Fire stick? Let us know if that makes a difference.
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Replying to @TeamYouTube
Thanks. I have restarted the firestick & still didn't work. I've taken my YouTube app of an uploaded it again also.
1 reply 0 retweets 0 likes
And it doesn't work
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