Rephrased for authors: No one is gonna buy your books no matter how proud of them you are if you don’t give them a good customer experiencehttps://twitter.com/SeloSlav/status/1321095307912978433 …
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Replying to @kyle_corn_milb
Helping them find you in the first place. Making sure they’re buying with confidence. Smooth reading experience. Sequels to give them more of what they want. Answering fan letters so they get engagement. Improving over time so their experience gets even better. Etc.
7:40 AM - 27 Oct 2020
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