Two of my greatest lessons in customer service came from one author, 22 years apart. When I was a little boy, I read Dinotopia Lost by Alan Dean Foster and was so inspired by it that I wrote him a letter. He took the time and wrote back to me with words of encouragement. Thread
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And that’s why I cruise stores for his books still, after 22 years. That’s why I fondly remember times spent enjoying his work. That’s why I’m gonna pass his books on to my kids. A man like that has solid principles, and they shine through in his work. Character matters.
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If there’s one lesson here, it’s this: Act graciously toward every person. Don’t curse and spit and belittle people even if they seem uneducated or obnoxiously awkward. Listen, be kind, encourage, and express gratitude. You never know what kind act will resonate for 22 years.
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