EPIC files complaint letter with D.C. attorney general alleging that Amazon uses "dark patterns" in the Amazon Prime subscription cancellation process. https://epic.org/privacy/dccppa/amazon/EPIC-Complaint-In-Re-Amazon.pdf …
They so do. Also in the subscription initiation process. I found myself with a Prime membership for no reason, and then getting out was like Alice in Wonderland until I demanded from a customer service person that they cancel and refund etc.
