Update: Our team is working to get to the bottom of the issue as quickly as they can. We know this is a hassle when you’re trying to take out cash or pay by card. Thanks for bearing with us.
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Good news. Many of our services are starting to restore. We’re sorry if this issue has messed up your night. We'll provide another update when we know more.Show this thread -
Most services are now back online and we’re working with our enterprise partners on the remaining few. We're continuing to keep an eye on all services as this happens. Thanks for your patience.Show this thread
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Hi. I work at home and our services have been restricted for 2 days due to an unpaid bill we didn’t receive. We always pay bills and I now can’t do my job properly. We’ve had no joy from support staff, who said it would be fixed by now. Is there someone who can actually help us?
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Hi Cheryl. Apologies that your services have been restricted. Has a payment been made since the restriction? - Dani
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Me & my wife our mobile phones calls keeps dropping out
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Hi dazz, Sorry to hear about the mobile troubles. There may be an outage in the area. We report outages or maintenance on our service status page below: https://tel.st/lqpxx Is there an outage listed at your address? - Iain
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Thanks confirming support has advised you. - Kathy
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Any word on internet banyule region melbourne?
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Hi there. You would be able to check this by entering your address in on our outages page https://tel.st/memnr . Please let me know what it says. Which type of service is effected? ADSL, cable, or nbn? -Kieran
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We’re currently looking into an issue affecting services including EFTPOS and access to ATMs. We’re sorry if this impacts you. We’ll keep you updated as we know more.