Hi there – we'd recommend getting in touch with our live support team here: https://yt.be/help/purchases . They can help get this sorted out for you!
I already tried it. However, when I enter the page, I am told that live chat is unavailable 
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Hmm, how about email support? If there's still none – share a screenshot of what you're seeing, we'll have a look. Keep us posted!
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I've tried it by email though, I can't find the support email or know what it is.
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