TeamYouTube

@TeamYouTube

updates & answers from the team that brings you YouTube, helping in: english, español, português, deutsch, français, pусский, 日本語, indonesian, العربية, हिंदी

San Bruno, CAsupport.google.com/youtubeJoined February 2015

1,644 Following

1.6M Followers

TeamYouTube’s posts

TeamYouTube

@TeamYouTube

Aug 15, 2019

🥁New today A policy preventing Copyright owners from making $ on manual claims for: 🎵Short song clips (ex: 5 sec of a song) 🎵Unintentional audio (ex:🎶from passing cars) Claimants can still block monetization or the video itself, but timestamps help you edit out the claim.

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TeamYouTube

@TeamYouTube

Oct 17, 2018

Thanks for your reports about YouTube, YouTube TV and YouTube Music access issues. We're working on resolving this and will let you know once fixed. We apologize for any inconvenience this may cause and will keep you updated.

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TeamYouTube

@TeamYouTube

Nov 12, 2020

If you’re having trouble watching videos on YouTube right now, you’re not alone – our team is aware of the issue and working on a fix. We’ll follow up here with any updates.

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TeamYouTube

@TeamYouTube

Jul 9, 2019

Lots to come w/ copyright – today we’re starting w/ a few changes: ☝: Manual claims now require timestamps showing exactly what is claimed ✌: Improved editing tools will easily remove manually claimed content & automatically release claims More 👇& 👉 yt.be/help/CID-updat

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TeamYouTube

@TeamYouTube

Dec 14, 2020

We are aware that many of you are having issues accessing YouTube right now – our team is aware and looking into it. We'll update you here as soon as we have more news.

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Update: we’re not going to die on this hill. You were right – after (even further) review, your video & others are back up and these strikes have been removed. This was an over-enforcement of our policies, especially w/ the added context/commentary as you originally pointed out.

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TeamYouTube

@TeamYouTube

Jun 2, 2019

If YouTube isn't loading for you or you're experiencing error messages, we're working to fix it!

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TeamYouTube

@TeamYouTube

Dec 13, 2018

Heads up, Creators: On Dec 13-14 you may see a noticeable decrease in your sub count as we remove spam subscriptions. If spam is removed, you'll see a YouTube Studio alert: goo.gl/qGDBvX This should help give you confidence that the subs you do have are real fans!

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confirmed the takedown requests were abusive & terminated the claimants account 😔 we've resolved the strikes + reinstated your vids – it can sometimes take 24-48 hours for everything to be back to normal! so sorry this happened & thx for your patience as we sorted it out ❤️‍🩹

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More about timestamps 🙌: They’ll help you know why you got a manual claim and what part of your video to edit if you choose to make changes. Copyright owners who repeatedly fail to provide accurate data for timestamps will have their access to manual claiming revoked.

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TeamYouTube

@TeamYouTube

Apr 2, 2018

Seeing this 500 error message on YouTube? We're on it!

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📣This is an important step (with more to come!) towards a better Copyright system for creators & music partners long term. More on the policy, how it may affect creators, and key dates for enforcement here → yt.be/help/CID-policy

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TeamYouTube

@TeamYouTube

Dec 2, 2019

Starting today, scripted or simulated violence in video games will be treated the same as violence in other scripted content like movies & TV. This means future gaming uploads w/ scripted or simulated violence may get approved instead of age-restricted → yt.be/help/AjhC

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YouTube Gaming

@YouTubeGaming

Dec 2, 2019

Gaming Creators: We’ve heard loud and clear that our policies need to differentiate between real-world vs. simulated violence, and we’re updating our enforcement to reflect that. Learn More: yt.be/help/AjhC

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TeamYouTube

@TeamYouTube

Feb 19, 2019

📢 Starting Feb 25th, we’re updating the way we give Community Guidelines strikes. Here's what to expect: ✅ A new, one-time WARNING for a first offense ✅ Consistent penalties for each strike ✅ Clearer emails, notifications & resources Full update →

blog.youtube

Making our strikes system clear and consistent

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Olá, queríamos voltar aqui para confirmar que os avisos foram retirados pelo detentor dos direitos autorais. Se precisar de ajuda com mais alguma coisa, estamos aqui!

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TeamYouTube

@TeamYouTube

Nov 12, 2020

...And we’re back – we’re so sorry for the interruption. This is fixed across all devices & YouTube services, thanks for being patient with us ❤️

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TeamYouTube

@TeamYouTube

Nov 12, 2020

If you’re having trouble watching videos on YouTube right now, you’re not alone – our team is aware of the issue and working on a fix. We’ll follow up here with any updates.

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TeamYouTube

@TeamYouTube

Oct 17, 2018

We're back! Thanks for all of your patience. If you continue to experience issues, please let us know.

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TeamYouTube

@TeamYouTube

Oct 17, 2018

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TeamYouTube

@TeamYouTube

Nov 30, 2018

@ArianaGrande the thank u, next video was so good, it broke the internet (or at least delayed YouTube comments from posting for a bit). Comments are still working on the video, they're just delayed!

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YouTube Music

@youtubemusic

Nov 30, 2018

Who else can't wait for @arianagrande to drop thank u, next? the countdown starts now, watch + chat with us → youtu.be/gl1aHhXnN1k

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TeamYouTube

@TeamYouTube

Feb 21, 2018

Update: We're still working to fix issues in Creator Studio (both desktop and the app), including not being able to upload/edit/publish in Video Manager and $ icons not showing up next to videos. Will share another update once it's fully resolved!

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Hi Ethan - Our team looked into this and determined the live stream was taken down incorrectly. The strike has been removed. Our apologies and thank you for your patience!

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Updates to our editing tools for manual claims will help you: 👉 Mute the timestamped segment of your video 👉 Replace claimed audio w/ a song from our Audio Library 👉 Trim out a timestamped segment altogether Our Help Center has the how-to guide → yt.be/help/w87U

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担当からも連絡させていただいているかと存じますが、現在チャンネルの復旧作業を行なっております。お手数をおかけしますが、今しばらくお待ちください。進捗があり次第担当者より連絡いたします。よろしくお願いいたします。

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Thanks for clarifying – streaming on the YT app while on another app doesn't affect views of the video. Hope this helps!

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TeamYouTube

@TeamYouTube

Jun 28, 2016

We know many creators are seeing a loss in YouTube subs. We're looking into it and we'll be sure to share more when we know more.

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TeamYouTube

@TeamYouTube

Feb 8, 2017

Yikes! Starting Monday, in some cases, we accidentally started counting two unsubs for the price of one. We’re working on a fix!

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There are more changes to come than we can count on one 🖐️ for copyright – this is just the beginning! We’ll continue to share updates as our teams work to make things better for you. Meanwhile, we’ll keep updating copyright FAQs & best practices here → yt.be/help/claims-FAQ

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TeamYouTube

@TeamYouTube

Nov 10, 2021

To reduce targeted dislike attacks & their impact on creators (esp on smaller creators), you’ll no longer see a public dislike *count* on YouTube starting today (the dislike button is staying). This comes after lots of research, testing & consideration →

youtube.com

Update to YouTube's Dislike Count

Earlier in 2021, YouTube experimented with making the public dislike count private to see if it would help reduce dislike attacks across the platform. And af...

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TeamYouTube

@TeamYouTube

Nov 3, 2017

We're aware of an issue causing some videos not to appear in your subscriptions feed, and we're working to fix it!

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update: after careful review, our team can confirm that your video is now fully monetizing. the age-restriction is also lifted!! ✨

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looking into this for you

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update!! okay so, the video was originally demonetized for harmful acts (not bc of the plant thumb lol), but after re-review, the clip w/ harmful acts was deemed non-violative & the video is now monetizing. so sorry for the confusion😰

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we've seen similar reports about YouTube not working in Pakistan & passed yours along

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It’s normal for the view count to fluctuate. It can slow down or freeze as we check if they're real (from humans not computer programs). More about this here: yt.be/help/Jgao

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チャンネルの復旧が完了しましたことをお知らせいたします。この度はご迷惑をおかけし、大変申し訳ありませんでした。

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This is definitely not the game we want to play – we’re so sorry for the confusion & frustration here. Your video and others are back up, and the associated strikes have been removed. Also followed up with

@MoisCriTiKaL

here:

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TeamYouTube

@TeamYouTube

Sep 2, 2020

Replying to @MoistCr1TiKaL

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What he said:

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Dolan Dark

@DolanDark

Feb 15, 2019

Replying to @grandayy @TeamYouTube and @SheetMusicBoss

This was a mistake on our end and your monetization has been reenabled. We're so sorry for the frustration this caused--thanks for your patience while we sorted it out!

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TeamYouTube

@TeamYouTube

Jan 25, 2019

📣 Copyright Claims: This is top of mind for many of you–we want you to know it’s a priority for us. We’ve rounded up FAQs & best practices, and will keep addressing reports of invalid claims. We take these seriously & investigate as many as we can → goo.gl/ESkbsb

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TeamYouTube

@TeamYouTube

Jan 8, 2019

If YouTube isn't loading for you or you're seeing error messages on the site – we're on it! More updates to follow.

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Com as denúncias de usuários, tomamos conhecimento de conteúdos no Canal XBOX Mil Grau que violam nossas políticas. Os vídeos foram removidos e o canal está permanentemente suspenso do Programa de Parcerias do YouTube.

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TeamYouTube

@TeamYouTube

Dec 14, 2020

Update -- We’re back up and running! You should be able to access YouTube again and enjoy videos as normal

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TeamYouTube

@TeamYouTube

Dec 14, 2020

We are aware that many of you are having issues accessing YouTube right now – our team is aware and looking into it. We'll update you here as soon as we have more news.

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We cannot get over Boy With Luv 💜 so many fans viewing your video, you nearly broke the YouTube view counter! You may see views "freeze" or fluctuate while our systems work through it, more details on how this works here: yt.be/help/Jgao

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TeamYouTube

@TeamYouTube

Jan 10

if your views are dropping, don't panic! there's an issue with realtime viewership drop and we're working on the fix now 🔧

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It's no longer age restricted! Looks like it was mistakenly age restricted for profanity, not the .... ermm... unique camera angle... But now it's all fixed. Sorry about that 🙃

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we're looking into this for you 🙏

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Appreciate you bringing this to our attention – both strikes are resolved and the videos reinstated. Upon review, these takedown notices were abusive, we have zero tolerance for the submission of fraudulent legal requests, so we also terminated the channels that submitted these.

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update: after review, we determined that activity in your account violated our Community Guidelines which prohibit spam, scams or deceptive content. note that you're prohibited from accessing, possessing or creating any other YouTube accounts. more here: goo.gle/3zLPpzN

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thx for clarifying! only acct owners/managers can control ads on their channel. fyi: we don't allow anything that artificially increase metrics, or serve vids to unsuspecting viewers. if you see channels that violate this, you can flag them w/ these steps: goo.gle/3BnOq9F

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TeamYouTube

@TeamYouTube

Jan 9, 2018

Notifications for new uploads are significantly delayed (starting this morning). Other notifications for live streams, comments, etc are still sending. We're actively working to fix this and will update everyone when it's resolved.

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TeamYouTube

@TeamYouTube

Jul 18, 2022

we’re excited to share an update to the Content ID process!! now when you appeal a content id claim (after a dispute is rejected), the claimant has to respond within *7 days* (previously they had up to 30 days) ⏰shorter waits, quicker answers. details: support.google.com/youtube/thread

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Following up – we heard back from our team and your video has been reinstated with age restriction. You can learn more about Age Restricted Content here: support.google.com/youtube/answer. You should be able to continue uploading videos, let us know if you're seeing otherwise.

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Sorry to hear about this – mind sharing your channel URL so we can take a closer look? We'll wait for it.

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hey, update here: upon review, we've determined that the channel is in violation of Community Guidelines & has been terminated

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Jumping in – we can confirm that the claims on

@GilvaSunner

's channel are from Nintendo. These are all valid and in full compliance with copyright rules. If the creator believes the claims were made in error, they can dispute with these steps: yt.be/help/LKJN

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Hola, entendemos lo sucedido. Vamos a pasar esta información a nuestros compañeros y en cuanto tengamos noticias te lo haremos saber por este mismo medio. Agradecemos la paciencia y comprensión. Un saludo.

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(2/4) Our teams spent the last few days conducting an in-depth review of the videos flagged to us, and while we found language that was clearly hurtful, the videos as posted don’t violate our policies. We’ve included more info below to explain this decision:

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Hola Fede, por supuesto que te ayudamos. Si no te importa, nos gustaría seguir la conversación por DM. Para ello síguenos en Twitter y avísanos cuando lo hayas hecho, por favor. Estamos atentos, saludos.

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Thx for the ideas & feedback, we seriously appreciate it. This is something our teams are aware of & working on for all creators. We are experimenting w/ stronger spam protections & hope to have more to share soon. Your partner manager is reaching out w/ more info

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(3/4) As an open platform, it’s crucial for us to allow everyone–from creators to journalists to late-night TV hosts–to express their opinions w/in the scope of our policies. Opinions can be deeply offensive, but if they don’t violate our policies, they’ll remain on our site.

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Olá, Peter. Lamentamos que esteja passando por isso. Pedimos que nos siga aqui no Twitter, e nos avise quando o tiver feito, para que possamos continuar essa conversa via DM. Ficaremos aguardando.

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TeamYouTube

@TeamYouTube

Feb 21, 2018

Hi everyone, today's issues w/ Creator Studio are fixed: – Video edits and uploads are working on desktop & mobile – $ icons are back for channels with monetization enabled – There was no lost revenue: it was only an icon issue Thanks again for the reports and your patience!

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TeamYouTube

@TeamYouTube

Sep 24, 2019

If you’re seeing “No Subscribers” or “0 Subscribers” on a channel when you know that’s not the case, we’re experiencing an issue with the way sub counts are displayed – it’s happening inconsistently across a number of channels. We’ll let you know as soon as it’s fixed!

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ツイート拝見しました。チャンネル停止の件に関しまして現在調査を行っておりますので、今しばらくお待ちください。

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TeamYouTube

@TeamYouTube

Sep 19, 2019

It should be easy to know when you’ve found the official YouTube channel of a creator, artist, brand, or public figure. So in late October, we’re updating what it means for channels to be “Verified” w/ new eligibility criteria & a new look. Details → yt.be/help/3QfB

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TeamYouTube

@TeamYouTube

May 19, 2021

We’re seeing reports around difficulties accessing YouTube services within the last hour. We can confirm that this is now fixed and you should be able to access our service without any issues. Thanks for your reports and do let us know if you’re still facing any problems!

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Thanks for bringing this to our attention, we’re passing the report along right now.

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TeamYouTube

@TeamYouTube

May 21, 2019

Currently, public sub counts are abbreviated in most but not all places across YouTube. In August, we’ll make this more consistent by always showing abbreviated sub counts publicly. Creators: You’ll still see your full sub count in Studio! Learn more → yt.be/help/abbrev-co

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Your partner manager let us know that you are in touch about this matter already – she'll keep you updated, and feel free to follow up directly w/ her if you have any q's.

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We'll look into it & circle back w/ an update!

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TeamYouTube

@TeamYouTube

Mar 7, 2019

Heads up! As of today (March 7th), a number of videos posted on or before March 2nd began to display an incorrect drop in view count. Our teams are on it and are working on a fix!

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TeamYouTube

@TeamYouTube

Jan 26, 2019

Some recently uploaded videos since Friday 5:00pm (PST) may not be appearing on the subs feed or channel page – we're working to fix it. More updates to follow!

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Hey Keem, thanks for flagging – we’ve terminated the account for violating our policies, so these ads will no longer run too.

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TeamYouTube

@TeamYouTube

Jul 5, 2022

Update: We've reviewed your account and confirmed that your channel was correctly suspended due to explicit content. Note that you will not be able to access or create any other YouTube accounts.

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TeamYouTube

@TeamYouTube

Nov 13, 2018

Love YouTube in full screen? Now you can scroll down to Like, Comment, and Subscribe without ever having to exit full screen. Scroll back up to return to the full screen experience. Try it out!

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With fewer people to review content, our automated systems will be stepping in to keep YouTube safe. More videos will be removed than normal during this time, including content that does not violate our Community Guidelines. We know this will be hard for all of you.

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The team is working on it, so we're hoping so!! We'll follow up here as soon as we have more info.

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Thanks so much for outlining all of this–we’re looking into it further. Sending you a DM now.

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TeamYouTube

@TeamYouTube

Aug 8, 2019

Heads up, creators! We’re working to fix an issue affecting realtime data in YouTube Studio Analytics. If you’re seeing inaccurate video view counts or lower than usual statistics on your video performance, hold tight – we’ll let you know when things are back to normal.

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Looking into this!

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These comments are super hard to read, we're so sorry this is happening & appreciate you sharing more w/ our team. Our teams are working on this for all creators – while there’s not one single fix, we’re experimenting w/ stronger spam protections & will have more to share soon.

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Hey Keem - we've reviewed & removed the ad. Thanks for bringing this to our attention!

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thanks for flagging! we've passed this along to our teams to review 🙏

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TeamYouTube

@TeamYouTube

Jun 1, 2018

Thanks to everyone who has let us know you are not receiving upload and live stream notifications. We are aware and working on a fix!

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checked on this & it looks like the claim has been closed by the content owner

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@Jack_Septic_Eye Thanks again for the report, we're working on a solution to improve consistency of future uploads. goo.gl/d58QNo

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Oi, Ric. Lamentamos que esteja passando por isso. Gostaríamos de obter algumas informações sobre essa situação. Poderia seguir a nossa página para que possamos enviar uma DM? Nos avise assim que o fizer.

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We have an update - we've reviewed your appeal again and removed the age restriction on your video.

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Following up - after reviewing your edited video, we've enabled full monetization on your video.

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TeamYouTube

@TeamYouTube

Apr 2, 2018

Thanks for your patience, the 500 error is now fixed!

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TeamYouTube

@TeamYouTube

Apr 2, 2018

Seeing this 500 error message on YouTube? We're on it!

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TeamYouTube

@TeamYouTube

Jul 13, 2017

Hovering over a video thumbnail on desktop now shows you a 3-second preview. Try it out!

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You seem to be using a 3rd-party tool – since we don't see the same data on the YouTube reporting side, we can’t confirm its accuracy or how/why it’s showing this. Learn more about how views are counted here: yt.be/help/Jgao

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Thanks for the tag – YouTube doesn’t allow anything that artificially increases the number of views, likes, comments, or other metrics through the use of 3rd-party softwares. Here's a Help Center article for your reference: yt.be/help/Fv4A. Hope this helps clarify.

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(1/4) Thanks again for taking the time to share all of this information with us. We take allegations of harassment very seriously–we know this is important and impacts a lot of people.

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We are running a small experiment where 0.3% of viewers will see an auto-generated thumbnail, instead of your custom thumbnail. We are not removing the ability to create your custom thumbnail, but we hope to gain insights on auto-generated thumbnails for the future.

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TeamYouTube

@TeamYouTube

Apr 12, 2022

Getting reports from around the 🌎 that some of you are having trouble with certain features across YouTube services (e.g. logging in, switching accounts & using the navigation bar) – we’re aware & working on a fix. Sharing updates as we have them here → support.google.com/youtube/thread

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Hey there – there's no new policy about how views are counted on YouTube. Our system works to ensure that we're counting them accurately. We recommend checking out this resource for more info: yt.be/help/Jgao. Hope this helps clarify!

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misuse of the removal request web-form like submitting false information can result in the suspension of account or other legal consequences. more here: goo.gle/3njhMD0

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(4/4) Even if a video remains on our site, it doesn’t mean we endorse/support that viewpoint. There are other aspects of the channel that we’re still evaluating– we’ll be in touch with any further updates.

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