@TeamYouTube Helping a friend set up a custom url on Youtube, but when selecting URL, it only displays http://youtube.com/c and nothing after. He clicks confirm and is taken right back to the creator studio, with no custom URL in added.
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Replying to @chadwhynot
First, check out the general eligibility requirements here: https://goo.gl/ruFcXC . If your friend is eligible, they should see a notice in the advanced account settings. And to get set up, just follow the steps outlined in that same help resource!
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Replying to @TeamYouTube
His channel is eligible. While going through the steps it comes to the confirm screen but appears to be experiencing some kind of problem. After confirming, it goes back to the dashboard, yet the custom url seems to not be created.pic.twitter.com/t0BhTQ25LF
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Replying to @chadwhynot @TeamYouTube
Notice the custom url comes up, but doesn't show the actual custom name on the confirm screen. it only shows youtube. com/c
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Replying to @chadwhynot
Hmm, try clearing your browser's cache & cookies as well as trying another browser and let us know if it is otherwise.
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Replying to @TeamYouTube
Ok so we just cleared cache and cookies, and are receiving the same as the above image. Thoughts?
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Replying to @chadwhynot
That's odd. Are you able to share the channel URL? That will help us look into it.
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Replying to @chadwhynot
Hmm, try using Incognito Mode or a different browser and see if that helps fix this. If nothing works, send feedback using the following link and we'll take a look: https://goo.gl/WdI0BK
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Replying to @TeamYouTube
So the friend I was helping with this issue used that link. Days have gone by with no response and still no help on this matter.
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Sorry about the delay. We've passed this along to our team and will have someone reach out to you further over email. Thanks!
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