@YouTubeTV our Samsung Smart TV has not been able to play YouTube TV for a week. Every time we open the app it plays for a few seconds then freezes. There's nothing wrong with our internet or the TV, and other streaming apps play fine. What's the deal?
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Replying to @danielklapheke
That doesn't seem right. Does this happen across all the devices? Also, have you tried uninstalling and reinstalling the YouTube TV app? More info on troubleshooting here: https://goo.gl/7TLW3t . Keep us posted.
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Replying to @TeamYouTube
Only on the Samsung TV. And it's a pre-installed app and didn't seen to be removable, but ill look again.
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Replying to @danielklapheke
Thanks for letting us know. Have you tried to reset the app? Let us know if that helps!
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Replying to @TeamYouTube
I've deleted and reinstalled the app twice and it still has the same problem.
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Replying to @danielklapheke
Thanks for getting back to us Dan. It's definitely weird what's going on, and we want to dig deeper into this for you. Could you please give us a follow so we can take this to DM? Let us know once you have.
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Thanks Dan! One of our agents will be contacting you to get this figured out.
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