@TeamYouTube So the sub boxes aren't working on my channel atm, and neither is the notification Icon. heres my channel https://www.youtube.com/user/DirtyVecs
can you look into this, or someone who can?
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Replying to @mintmadcow
We would like to know more. Share more details about the issue and we will do our best to help!
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Replying to @TeamYouTube
thanks for responding. here is the video I made asking my viewers if they get notified in sub box/notifications https://www.youtube.com/watch?v=8csCpiopKKg&lc=z23atjgrzv3vi3jj204t1aokglvien50f2cw5lc4m1nzrk0h00410 … I don't even think this vid hit most sub boxes as my views are a lot higher normally. they responded in the comments
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Replying to @mintmadcow
Make sure you've selected "Notify subscribers" under advanced settings. Your subs can check their settings too: https://goo.gl/T1T4kC
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Replying to @TeamYouTube
well yeah that was checked for every video, its auto checked anyways. So is anyone lookin into my channel.
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Replying to @mintmadcow
We'll need to look into this further, send the video URL and screenshots our way. Also, any chance you have a YouTube Channel URL for one of your subs who didn't get the notification? A specific example would be really helpful to investigate. Let us know!
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Replying to @TeamYouTube
https://www.youtube.com/watch?v=8csCpiopKKg&lc=z23atjgrzv3vi3jj204t1aokglvien50f2cw5lc4m1nzrk0h00410 … https://gyazo.com/ef08dc8d624e1cf01d9191076a1303ca … https://www.youtube.com/user/WilleRSify https://gyazo.com/d2609aed08caca6c8f85868f8c1555a2 … https://www.youtube.com/channel/UCAwi8rCL8MFNV2vnExdWn3A … heres some examples, theres a ton of ppl commenting the same thing on the video. Been more noticable the last two weeks, views are down/etc
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Thanks for the screenshots and the additional info! Have your subs submit a feedback report: https://goo.gl/WdI0BK . We'll also pass this along.
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