We'd like to help! Share more details and we'll see what we can do.
Due to security purposes, we don't manually verify users/creators identity. You'll need to have at least one of your account related information (i.e email/username & any recovery options, if set up) in order to access the account.
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Here's an additional guide that may help you regain access (it covers more scenarios): https://goo.gl/q2Ijwz . Hope it helps!
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