@YouTube @TeamYouTube why am I not eligible for custom thumbnails!? I just started uploading on the channel!
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Replying to @golemportal
Are you seeing any error messages when you're trying to upload custom thumbnails? Which device are you using? Let us know and we'll look into it!
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Replying to @TeamYouTube
It just won’t let me upload a thumbnail, it says ‘you are not eligible to use custom thumbnails’ I’m on iPhone but I’m using desktop mode on the browser if that helps
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Replying to @golemportal
Thanks for the info! Have you tried using the Creator studio app or a desktop browser to check if you're able to upload thumbnails? Keep us posted.
4:38 AM - 20 Apr 2018
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