@YouTube @TeamYouTube why am I not eligible for custom thumbnails!? I just started uploading on the channel!
Are you seeing any error messages when you're trying to upload custom thumbnails? Which device are you using? Let us know and we'll look into it!
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It just won’t let me upload a thumbnail, it says ‘you are not eligible to use custom thumbnails’ I’m on iPhone but I’m using desktop mode on the browser if that helps
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Thanks for the info! Have you tried using the Creator studio app or a desktop browser to check if you're able to upload thumbnails? Keep us posted.
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