Sorry to hear you're still having trouble. Try this guide and let us know if it helps: https://goo.gl/MZ4Ss3
Hey Becca, just to confirm, have you tried signing in following the steps outlined here: https://goo.gl/MZ4Ss3 ? Keep us posted!
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Understood! Here's an additional guide that may help you regain access (it covers more scenarios): https://goo.gl/q2Ijwz . Hope it helps.
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