@YouTubeTV At times, the picture doesn't show in HD unless I refresh channel or show. Not often, but once in awhile. Is that normal? Still loving the service!
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Replying to @Matt_Marino
Hey Matt, we'd love to help out with this. What device is this happening on? Keep us posted!
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Replying to @Matt_Marino
Thanks for getting back to us! Mind following us so we ca get some additional details over DM?
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Replying to @Matt_Marino
Thanks for the follow. Have you tried any steps to get this fixed? Such as reinstalling the YouTube TV app, restarting the Apple TV. Also try testing the internet speed when this is happening: https://goo.gl/gi5W5e
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Replying to @TeamYouTube
I always turn the Apple TV off after using it. I'll try reinstalling the app.
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Replying to @Matt_Marino
Thanks for the additional info. Please try to reinstall the app. Let us know if this brings about any change.
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Replying to @TeamYouTube
I reinstalled the app, but the picture issue happened again. I tested the internet speed via the link you sent me, and it says my speed is very fast.
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Thanks for the detailed info! Please file a feedback report with these steps and we'll look into it: https://goo.gl/9qgB26
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