We'd like to help! Share more details and we'll see what we can do. We'd also recommend you to try uninstalling/reinstalling the app to see if that helps, as this should fix the issue. Keep us in the loop.
Thanks for the update. Try updating the app to the latest version ad see if that makes any difference. Let us know.
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Can you file a feedback report with screenshots and any other details: https://goo.gl/WdI0BK ? Thanks!
End of conversation
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