@YTCreators I'm having serious issues with my account and the online support isn't working, I need to make contact with some kind of customer service person because this is seriously effecting my account.
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Replying to @KantoKairyu
Let us know what's happening and we'll do our best to help!
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Replying to @TeamYouTube
I want to make an adsense account for my channel as I just hit 1,000 subscribers and over 4,000 hours watched, yet when I try to make a new account it tells me I can't because I already have an old adsense account, problem is I can't remember either the email or password for the.
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Replying to @KantoKairyu @TeamYouTube
old account because I made it 4 years ago, I've tried all your troubleshooting options and I've made 3 calls to google customer service, each time I was told I would get a call back or an email back, I did not receive any of those on all 3 occasions.
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Replying to @KantoKairyu @TeamYouTube
I have no way of knowing the email address or the password that was used to make the old account and as such I am unable to disable that account so I may proceed with the new one. This is a deeply frustrating issue because the online troubleshooter and various help options..
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Replying to @KantoKairyu @TeamYouTube
do nothing to address this issue, and my 3 calls with Google customer service have all been fruitless. Once again, I was told on 3 separate calls that I would be contacted back, I haven't, and the google website features no contact details for any adsense related issues...
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Replying to @KantoKairyu @TeamYouTube
What I really need is to be able to associate my channel with a new adsense account, but that can't be done until the old one is either disabled or disassociated from me, I would greatly appreciate some help in either retrieving the old username/password or else....
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Replying to @KantoKairyu @TeamYouTube
I apologise for the multiple tweets, but I really would like to resolve this issue ASAP
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We would like to chat further about this. Please follow us & let us know when you do so we can reach out over DM.
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Replying to @TeamYouTube
Thank you very much! I just followed you and I can DM any time.
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Replying to @KantoKairyu @TeamYouTube
There's no major rush of course, but may I ask when you plan on us having these DM's? :)
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End of conversation
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