We'd like to help! Let us know what's happening and we'll see what we can do.
Thanks for the info. Have you checked the steps mentioned in this article: https://goo.gl/Ckswwk ? Also, let us know if it happens across devices. Keep us posted.
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Let's connect you with our Creator Support team, they can take a closer look for you: http://goo.gl/4EvyPY
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