@TeamYouTube Lots of my subscribers are reporting that they got no notification for my latest videos, all of the videos had notify subscribers enabled.
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Replying to @TahukanTV
@TahukanTV Could you ask your subs whether its happening for desktop, mobile or email notifications (or all of the above)? Also, is this happening with *all* notifications or just certain types? Appreciate the additional info.1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
most use mobile only although a couple use desktop. and it happens with about half of my scheduled uploads for some and definitely for most on my latest two. Stream notifications appear to be going out.
1 reply 0 retweets 0 likes -
Replying to @TahukanTV
Understood. Just to confirm, have you selected "Notify subscribers" under advanced settings? Also, are your subs reporting that no notifications are reaching them or your videos aren't showing up in their subs feed? Let us know.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Notify subscribers is enabled on all of them when I upload and my subs that don't receive notifications don't ever receive it but the video does show up in their sub feed. In the end, they see the video but it ends up being close to a week later when they wonder "Why no new vid?"
1 reply 0 retweets 0 likes
We'll need to look into this further, send the video URL and screenshots our way. Also, any chance you have a YouTube Channel URL for one of your subs who didn't get the notification? A specific example would be really helpful to investigate. Let us know.
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