@TeamYouTube @YTCreators Heyas! I'm wondering why I don't have access to add video credits? I'm based in Australia, and have more than 10,000 subscribers. My Youtube Channel is http://youtube.com/brionifaith Please let me know if there's something I need to do. Thank you! :)
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Replying to @BrioniFaith
We'd like to help! Have you tried these steps: https://goo.gl/wbmhfE . Let us know.
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Replying to @TeamYouTube
I have tried that but the actual button to click on simply isn't there. Is this because I am in Australia?
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Replying to @BrioniFaith
Not exactly. Which device are you using? Have you tried using a different device/browser? Any screenshots would also help. Thanks!
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Replying to @TeamYouTube
Thanks for your reply. I'm on an iMac - using Chrome. I have tested out Firefox and Safari - but both are not showing the button for Video Credits as well. Would appreciate some help as to why it's not there! Thank you :)pic.twitter.com/BeXlXQr36d
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Replying to @BrioniFaith
Hmm, try clearing your browser cache & cookies with these steps: https://goo.gl/icGtNC . Also, have you checked our Help Center article on how you can add credits to your videos: https://goo.gl/58Pv4K ? Let us know if that helps.
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Replying to @TeamYouTube
Heya, thanks for that. Cleared the browsing data, there is still no "Video Credits" section.
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Just to confirm, is your video set to “public” or “unlisted”? If yes, that could have been the reason you're not able to add credits. Insights here: https://goo.gl/kQ1n9n
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Replying to @TeamYouTube
No, all public videos... still no video credits option. No idea why it's not there! Thanks for looking into it... keep me posted! Thank you
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