We'd like to help. Are you getting any error message? Try uninstalling & reinstalling the app after restarting your device as would resolve most of the issues. Let us know if that helps.
Can you file a feedback report with screenshots and any other details: https://goo.gl/WdI0BK ? Thanks!
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Old versions of the app (2.7 and below) on an iOS device will not work. Hope it helps clarify.
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