@YouTube I’m paying for Red... but can’t sign in? Your help site sucks. Cancel my account!
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Replying to @merrysunshine19 @MaggieWard19
Hi there, what device are you using? We're happy to help troubleshoot.
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Replying to @TeamYouTube
iPhone. Ipad. I’m being charged monthly and have never been able to sign in. I have tried to cancel and can’t do that either. Your help pages suck.
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Replying to @merrysunshine19 @MaggieWard19
Got it, just to confirm, have you tried signing in following the steps outlined here: https://goo.gl/MZ4Ss3 ? Keep us posted!
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Replying to @TeamYouTube
How do I get to YouTubeRED? I am PAYING YOU $12.99 PER MONTH. Where do I sign in so that I do not get ads??? Please tell me how or CANCEL MY RED ACCOUNT THAT I HAVE BEEN PAYING YOU FOR OVER A YEAR!!!!
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Replying to @merrysunshine19 @MaggieWard19
We'd like to look into this. Can you share screenshots, and additional info to help us investigate? Thanks!
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Replying to @TeamYouTube
Screenshots of what?? How do I get to YouTubeRED? I am PAYING YOU $12.99 PER MONTH. Where do I sign in so that I do not get ads??? Please tell me how or CANCEL MY RED ACCOUNT THAT I HAVE BEEN PAYING YOU FOR OVER A YEAR!!!!
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Sorry for the trouble! You can reach out to our YouTube Red support team for further help: http://goo.gl/AjSvHT
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