I can't turn off the closed captioning when I Chromecast. This is a March madness nightmare @YouTubeTV
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Replying to @slymmpickens
Hey there, we'd love to help out with this! What device are you casting from, and what kind of TV are you casting to?
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Replying to @TeamYouTube
Android to first generation Chromecast (though second generation cc has same issue). Dumb TV. I can turn off the cations by telling Home to but that's in a different room. My phone's app has cc turned off but that's being ignored
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Replying to @slymmpickens
Thanks for getting back to us! Can you turn off the captions individually by show? Check the '3 dots' icon while you're watching to find this setting.
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Replying to @TeamYouTube
No I can't. It's like the Chromecast takes over the streaming. I can't hit pause and change channels (seems like that's the app sending new info to the Chromecast) but adjusting the cc doesn't seem to trigger in same way. I'll test again later today and report back
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Replying to @slymmpickens
Thank you for updating us! We'd like to continue troubleshooting with you. Do you mind giving a us a quick follow, so we can continue support over DM?
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Replying to @TeamYouTube
Sorry for the delay. Wasn't home yesterday and today I used the chat customer service. All issues resolved. Thanks for the help this weekend!!
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Great! We're glad you're able to get your issues resolved. Let us know if you have any other questions or concerns, we're just a tweet away!
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