@YouTube I’m getting charged for the ad free YouTube but I’m getting ads when I watch videos. Please help.
Oh no! Make sure you are logged into the right account. Also, does this happen across browsers / devices? Let us know.
-
-
I only watch on my iPhone. And yes I’m logged on to the right account. I am getting charged on my card for it monthly
-
Hmm, let’s connect you with the YouTube Red support team for next steps: https://goo.gl/m11wvR . Hope this helps!
- 2 more replies
New conversation -
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.