@TeamYouTube can't use youtube music app. It keeps saying "can't connect to internet" even though my internet connection (and mobile conbection) is up and working just fine. (I'm using Samsung galaxy s8+)
-
-
Replying to @mightyisugs
Thanks for the additional info! Here's how you can troubleshoot the error message using this guide: https://goo.gl/VKQ1j7 ? Let us know if that helps.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
The screenshot below is to show that indeed the app maybe bugged for me and yes I just tried all the steps shown in your troubleshooting guide and still I got this screenpic.twitter.com/tvztYdNzhf
1 reply 0 retweets 0 likes -
Replying to @mightyisugs
Does this happen on both WiFi and mobile data? Let us know if switching the network does the trick!
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Yes I can't use the app wether I'm on data or wifi
1 reply 0 retweets 0 likes
That's odd! Mind sending us a feedback report with these steps: https://goo.gl/WdI0BK . It'll help us look into it. Thanks.
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.