Hey @YouTube @TeamYouTube I just made a video public today (uploaded it about 4 days ago) and when I check it's ranking it shows up without my custom thumbnail (Which isn't the case when I look in my video manager.) Is there a way this can be fixed? I worked hard on it!
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Replying to @ChristiferD
That's odd! Do you see this happening on different devices/browsers, in Incognito mode? Keep us posted.
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Replying to @TeamYouTube
It’s happening with this video on laptop/computer and tablets. Incognito hasn’t changed it either. It seems fine on mobile though
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Replying to @ChristiferD
Thanks for confirming! Have you tried reuploading the video to see if that makes a difference? Let us know.
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Replying to @TeamYouTube
The video has engagement I’d prefer not losing. Any other recommendations?
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Replying to @ChristiferD
Can you file a feedback report w/ the screenshots and any other details: https://goo.gl/WdI0BK ? Thanks!
2:55 PM - 4 Mar 2018
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