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Updates and answers from the team that brings you YouTube. Here to help in: English, Español, Português, Deutsch, Français, Pусский, 日本語, Bahasa

San Bruno, CA
youtube.com/teamyoutube
Joined February 2015

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    TeamYouTube‏Verified account @TeamYouTube 1 Mar 2018
    • Report Tweet

    TeamYouTube Retweeted TeamYouTube

    Update: we fixed what's causing this, so any new video uploads won't experience the same frozen, out-of-sync audio issue. If you've been waiting to post–go for it! We're now in the process of fixing all impacted videos, which will take a bit more time. Appreciate your patience!https://twitter.com/TeamYouTube/status/969298199658733568 …

    TeamYouTube added,

    TeamYouTubeVerified account @TeamYouTube
    Hi everyone! If you're noticing some videos freeze after watching for only a few seconds, know that we're aware and working to fix it. Thanks for the reports!
    5:27 PM - 1 Mar 2018
    • 124 Retweets
    • 610 Likes
    • Muhammad Bilal Ayla SACHIN @Gokuldeka Alexia Poling Fazlur Rahman Shohel Infocentro SanSebastian bil. CALL ME _GOT7Officialwife ❼🇳🇵
    248 replies 124 retweets 610 likes
      1. TeamYouTube‏Verified account @TeamYouTube 2 Mar 2018
        • Report Tweet

        Understandable!! It will likely be another 48-72 hours for the issue to be fixed for ALL existing videos (it's hard to say exactly where your video will fall in this, it may be sooner). If you're ok with waiting that long, then definitely keep it up!!

        0 replies 0 retweets 1 like
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      1. TeamYouTube‏Verified account @TeamYouTube 2 Mar 2018
        • Report Tweet
        Replying to @crystxleyed

        Hi there, we would like to help. Share more details about the question/concern and we'll take a look!

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      1. TeamYouTube‏Verified account @TeamYouTube 4 Mar 2018
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        We've confirmed there are no related technical issues. Your sub count may have changed for one of these reasons: https://goo.gl/6B1Eb6 . If you notice anything else, let us know!

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      1. TeamYouTube‏Verified account @TeamYouTube 4 Mar 2018
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        Replying to @crystxleyed

        Are you able to follow us so we can reach out over DM? Let us know once you have, thanks!

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      1. TeamYouTube‏Verified account @TeamYouTube 5 Mar 2018
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        That's odd! What device are you using? We're happy to help troubleshoot or you can use this guide: https://goo.gl/dwzcyo 

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      1. TeamYouTube‏Verified account @TeamYouTube 5 Mar 2018
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        Got that! Updating the app or reinstalling it often fixes most of the issues. Let us know if that works.

        0 replies 0 retweets 0 likes
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      1. TeamYouTube‏Verified account @TeamYouTube 5 Mar 2018
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        Hmm, check to see if you have an OS update available for your device? If not, try and file a feedback report from within the app: https://goo.gl/WdI0BK . We'll look into it.

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      1. TeamYouTube‏Verified account @TeamYouTube 6 Mar 2018
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        Glad to hear it's resolved! Let us know if you need help with anything else.

        0 replies 0 retweets 3 likes
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      1. New conversation
      2. TeamYouTube‏Verified account @TeamYouTube 7 Mar 2018
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        Replying to @MattLinaker

        If you wanted to reupload the video now, it shouldn't have the freezing issue as it's fixed for all new video uploads. Otherwise, all of the previously uploaded videos will be fixed soon. However, it's hard to share an exact ETA!

        1 reply 0 retweets 0 likes
      3. Matt Linaker‏ @MattLinaker 7 Mar 2018
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        Replying to @TeamYouTube

        Okay thanks we'll reupload it.

        0 replies 0 retweets 0 likes
      4. End of conversation

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