Understandable!! It will likely be another 48-72 hours for the issue to be fixed for ALL existing videos (it's hard to say exactly where your video will fall in this, it may be sooner). If you're ok with waiting that long, then definitely keep it up!!
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Hi there, we would like to help. Share more details about the question/concern and we'll take a look!
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We've confirmed there are no related technical issues. Your sub count may have changed for one of these reasons: https://goo.gl/6B1Eb6 . If you notice anything else, let us know!
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Are you able to follow us so we can reach out over DM? Let us know once you have, thanks!
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That's odd! What device are you using? We're happy to help troubleshoot or you can use this guide: https://goo.gl/dwzcyo
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Got that! Updating the app or reinstalling it often fixes most of the issues. Let us know if that works.
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Hmm, check to see if you have an OS update available for your device? If not, try and file a feedback report from within the app: https://goo.gl/WdI0BK . We'll look into it.
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Glad to hear it's resolved! Let us know if you need help with anything else.
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If you wanted to reupload the video now, it shouldn't have the freezing issue as it's fixed for all new video uploads. Otherwise, all of the previously uploaded videos will be fixed soon. However, it's hard to share an exact ETA!
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Okay thanks we'll reupload it.
End of conversation
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