What device are you using? We're happy to help troubleshoot or you can use this guide: https://goo.gl/dwzcyo
Thanks for the info. If you do not have offline videos saved on your device. try uninstalling & reinstalling the app. Let us know if that clears things up.
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That's odd. Can you file a feedback report w/ details and screenshots to help us investigate: https://goo.gl/WdI0BK ? We'll look into it!
End of conversation
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