@TeamYouTube Hello, I have a question about live streaming. I was wondering if you knew how to fix the google hangout toolbox app for my broadcasts and, if not, who should I contact to fix it? It hasn't been working for almost a month now.
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Replying to @DalyxmanVX1
We would like to know more. Share more details and we'll see what best can be done!
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Replying to @TeamYouTube
Essentially, when I open a google hangout broadcast and try to open the toolbox, it won't load. I tried uninstalling/reinstalling and it still doesn't work. Each time it just says, "the app failed to load please try again" and that's all I can tell you.
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Replying to @DalyxmanVX1
That's odd. Does this happen across browsers/devices? Also, try using an alternate internet connection and see if that helps. Keep us posted!
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Replying to @TeamYouTube
I tried it on firefox. Same issue. I also tried a different wifi. Nothing. Btw, I'm not the only one this is happening to. Multiple people are experiencing this problem: https://productforums.google.com/forum/#!topic/hangouts/8MpGrfoiiwo … …
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Thanks for bringing this to our attention. We will have our team take a look. Meanwhile please submit a feedback report with these steps to help us investigate further: https://goo.gl/WdI0BK
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