@TeamYouTube Hi there, I transfered an account I am managing to a brand account - also managed by me and two others - but now all video’s are shown as ‘deleted’. Can you help me fix this?
-
-
Replying to @olivierbiggs1
Do you mind sharing the video URLs that were deleted? Sharing screenshots of what you see on your end will also help us point you in the right direction. Keep us posted!
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Sure! Thank you. Here’s the channel link: http://youtube.com/channel/UCXUV5omgPetqcZhDy1d9TvA … And here’s the link to 1 video (it concerns a total of 20): https://studio.youtube.com/video/ZN3j8BCx0no/ … It says the account of the uploader was deleted, but I can (obviously) still log in / manage it..
1 reply 0 retweets 0 likes -
Replying to @olivierbiggs1 @TeamYouTube
And here are some screenshots, let me know if you need anything else.pic.twitter.com/UIM8FKXJjw
1 reply 0 retweets 0 likes -
Replying to @olivierbiggs1
Thanks for the screenshots, how long has it been since you transferred the account? It usually takes 24 - 48 hours for all your contents to sync with the new brand account. We're not able to read the message, but it doesn't look like it's deleted. Let us know if this is helpful.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Thanks, I hope it syncs, the transfer was started roughly 30 hours ago, although the page seemed to freeze a bit. The message says ‘the YouTube account that is connected to this video no longer exists’ by the way. I really hope you’re right, will wait until tomorrow.
1 reply 0 retweets 0 likes -
Replying to @olivierbiggs1
Thanks for the added info, how many videos are you referring to? Are all these videos originally yours? Keep us posted!
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
It’s a total of 20 video’s, all of which are now ‘deleted’. When searching for the channel I can see that there are video’s there, but when I open it, it says ‘This Channel Doesn’t Have Any Content.’ All video’s are originally mine.pic.twitter.com/afLc7FcSbG
1 reply 0 retweets 0 likes -
Replying to @olivierbiggs1
Appreciate all the info. If you're still not seeing your videos after 48 hours, let us know so we can investigate further.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
Thanks for your help so far. Unfortunately, it’s been 48 hours and the video’s still say ‘deleted’. Could you investigate what went wrong? It’s becoming an urgent issue for my work. Thanks again.
1 reply 0 retweets 0 likes
We're passing this along, we'll update you as soon as we hear back.
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.