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Updates and answers from the team that brings you YouTube. Here to help in: English, Español, Português, Deutsch, Français, Pусский, 日本語, Bahasa

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    1. TeamYouTube‏Verified account @TeamYouTube Oct 21
      • Report Tweet
      Replying to @BillyPitt13

      To confirm, have you tried recovering your account with here: https://yt.be/help/nr5L ? If so, try this guide from a device where you used to access it: https://yt.be/help/KyrL  Also, for security purposes, we suggest that you delete the tweet as it includes your personal info.

      1 reply 0 retweets 1 like
    2. Billy Pitt‏ @BillyPitt13 Oct 21
      • Report Tweet
      Replying to @TeamYouTube

      My Google account is fine and I have no issue accessing my other Google products. When I try to login to YouTube it says it's not allowed. I think the account may have been suspended but I was never notified so I think it was an error.

      2 replies 0 retweets 1 like
    3. Billy Pitt‏ @BillyPitt13 Oct 30
      • Report Tweet
      Replying to @BillyPitt13 @TeamYouTube

      is there a physical number to call or email? I tried opening an appeal and it says I already have done so. It also said I may get a response or may not so basically I'l may never know if I can get back into my account to recover videos of my kids.

      1 reply 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube Oct 30
      • Report Tweet
      Replying to @BillyPitt13

      If your channel has been taken down, note that we review appeals 24/7 and will reply as soon as we can, you should hear back via email soon. Thanks for your patience.

      1 reply 0 retweets 0 likes
    5. Billy Pitt‏ @BillyPitt13 Nov 4
      • Report Tweet
      Replying to @TeamYouTube

      I never received a response from my appeal and it has been nearly 2 weeks. I have not been able to access my videos since June. I just want to be able to download them so they won't be lost forever. I really just need a customer service rep to speak to, is that possible? Thanks!

      1 reply 0 retweets 0 likes
    6. TeamYouTube‏Verified account @TeamYouTube Nov 4
      • Report Tweet
      Replying to @BillyPitt13

      Thanks for clarifying. There's actually no live support available for that specific team, but let's see if we can help. Can you please send us your channel URL, so we can investigate further?

      2 replies 0 retweets 0 likes
    7. Billy Pitt‏ @BillyPitt13 Nov 6
      • Report Tweet
      Replying to @TeamYouTube

      How can I find my url if it is locked? All I have is my gmail account & nobody can tell me what is going on with my account. I had to setup a Twitter acct just to try and get some answers, that seems crazy to me. I am truly frustrated at this point.

      1 reply 0 retweets 0 likes
    8. TeamYouTube‏Verified account @TeamYouTube Nov 6
      • Report Tweet
      Replying to @BillyPitt13

      You can check this article on how to find your YouTube user & channel IDs: https://yt.be/help/H24G . Also, you might want to look if your channel URL has been embedded & indicated in one of your emails. Once we have the channel URL, we'll investigate it. Keep us posted.

      2 replies 0 retweets 0 likes
    9. Billy Pitt‏ @BillyPitt13 Nov 6
      • Report Tweet
      Replying to @TeamYouTube

      if it has been terminated, is there any chance to recover the videos?

      1 reply 0 retweets 0 likes
      TeamYouTube‏Verified account @TeamYouTube Nov 6
      • Report Tweet
      Replying to @BillyPitt13

      Thanks for checking your channel ID. Looks like your channel is terminated due to violating YouTube's Community Guidelines. Also, the only way to recover your videos is to reinstate the channel. We'll follow up on your appeal status and we'll keep you posted.

      2:51 PM - 6 Nov 2019
      1 reply 0 retweets 0 likes
        1. New conversation
        2. Billy Pitt‏ @BillyPitt13 Nov 6
          • Report Tweet
          Replying to @TeamYouTube

          I had loaded some private videos of my kids in the bath. They were completely innocent and I thought it was fine if they were private and i certainly didn't want any of them shared to the public. Just a little context to why this was terminated.

          1 reply 0 retweets 0 likes
        3. Billy Pitt‏ @BillyPitt13 Nov 6
          • Report Tweet
          Replying to @BillyPitt13 @TeamYouTube

          as you could imagine, these are priceless memories that now I can't access. It is heart breaking to think they are lost.

          0 replies 0 retweets 0 likes
        4. End of conversation

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