@youtubemusic library is not loading in the app today... Are you aware of any issues or..?
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Replying to @GS_Francis
Hey there – just to clarify, is this happening to all your devices? Make sure you have a strong internet connection since it has a huge impact in loading songs. Clearing the app's cache & updating it to the latest version also usually does the trick. Let us know if that works!
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Replying to @TeamYouTube
I only have one device, and I have cleared the cache, force stopped and restarted the app. It's also on the latest version too. I can still stream by Searching for albums or artists, but if I go to the "library" section, it's all empty
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Replying to @GS_Francis @TeamYouTube
To confirm, if I click on any of those items there is nothing inside. They are populated if I go via the web app though
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Replying to @GS_Francis @TeamYouTube
I have furthermore restarted my phone and tried 3 different networks including my home network which is 60mbps. Would be interesting to know if there is anything your side that could have this impact. Really weird.
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Replying to @GS_Francis
Thanks for sharing all the info – we've passed this along with the right team and we'll keep you posted. Appreciate your patience in the meantime.
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Replying to @TeamYouTube
Not a problem, thanks for your responses! To be honest it is not the end of the world as I can still listen to music... It's just a little inconvenient to find what I want!
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Replying to @GS_Francis @TeamYouTube
I don't know what you did or didn't do... But we are back!pic.twitter.com/dnDXf7Ti4U
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That's good to hear! You can always tweet back @ us if you have other questions/concerns. Thanks.
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