Hey @YouTube @TeamYouTube @YTCreators Why are some comments not showing up in my studio or on the video? I received notification by email and push about it, yet it's simply not there. The comment was from one of my subscribers and mods.
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It's not the first time it's happened either. Several comments from different people have just vanished into the ether.
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Replying to @TheHunkyChunky1
Hey there, is this happening on mobile or desktop? If on mobile, try reinstalling the app. If you're on desktop, try clearing your browser's cache and cookies.
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Replying to @TeamYouTube
Hi. This is happening on my laptop. I have cleared the cache and cookes, to no effect. My moderator has checked the video and she cannot see her own comment either.
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Sorry to hear you're still having trouble. We'd recommend sending a feedback report directly from YouTube, here's how: https://yt.be/help/feedback . Make sure to send from the account experiencing the issue!
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