@TeamYouTube I'm having an issue with an uploaded video never presenting HD options even though the source definitely is. can I get a DM assistance?
Thanks for the tag – Is this a new upload? This usually happens on new uploads bc the system is still processing higher resolutions. Also, we try our best to answer tweets publicly to get the chance to show people who might be experiencing the same issue.
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This particular video was uploaded over 12 hours ago and still only shows res up to 480p60 despite being a 1080p60 source from a Pixel 2 XL. I had previously uploaded it and left it for a few days to the same result. DM only because I didn't want to share the video link in public
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Sorry to hear that–if your video is still not in HD, it might still be processing. Note that higher resolution videos may not reflect until the upload is fully complete. You can set it as unlisted first & make it public once it's available. More here: https://yt.be/help/3QZ9
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