@YouTube I need help with the YouTube app please
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Replying to @LynxSeventeen
Can you share more details about the issue you're experiencing with the app? Keep us posted!
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Replying to @TeamYouTube
Here’s the details, thanks for your help

pic.twitter.com/QC8JAPlvhc
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Replying to @LynxSeventeen
Appreciate the details! Does this happen on every video you’re playing? If so, force close the YouTube app, restart your phone, then try playing videos again. Also, make sure that the app is up-to-date so you have the latest fixes for any known issues. Let us know how it goes.
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Replying to @TeamYouTube
Yes, unfortunately it happens on every video, I’ve force closed the app, restarted my phone, updated the YouTube app, updated my phone software, but it still only plays at 480p and doesn’t change even when you try to change it in the video settings
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Replying to @LynxSeventeen
Hmm, that's odd. Is the video really in HD? There are actually some videos that's only capable of playing 480p res. Have you checked it on a PC? If it's really in HD, try reinstalling the app and let us know what happens.
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Replying to @TeamYouTube
Hey, yeah I went on my PC and checked the same videos and they were in HD, I also reinstalled the apps several times and unfortunately I'm still having the same issue
1 reply 0 retweets 0 likes
Sorry to hear you're still having trouble. We'd recommend sending a feedback report directly from YouTube, here's how: https://yt.be/help/feedback . Make sure to send from the account experiencing the issue!
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