@TeamYouTube Comments held in review have been down for over a week, is this a widespread issue? We are unable able to approve or respond to comments at the moment.
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Replying to @OUPELTGlobal
Thanks for alerting us – is this happening across all your devices? Also, mind sharing screenshots or short video clip and we'll see what we can find out. Keep us posted!
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Replying to @TeamYouTube
@TeamYouTube thanks, we can only access comments on desktop as the function isn't available on the tablet app. In YouTube studio, under comments, clicking the held in review tab doesn't load comments held in review, it just continues to show public comments.1 reply 0 retweets 0 likes -
Replying to @OUPELTGlobal
Hmm, that's strange. Make sure your app is updated. If this continues, most people find that deleting and reinstalling the app clears up most issues. As the last step, you could also try restarting your device and checking for system updates. Let us know if this helps!
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Replying to @TeamYouTube
@TeamYouTube sorry, I think my wording caused confusion. We don't use apps to manage our comments because the YouTube app doesn't support it, so all comment moderation is done on desktop. The issue is on desktop! Can you help?1 reply 0 retweets 0 likes -
Replying to @OUPELTGlobal
Thanks for clearing that out. How about clearing your browser's cache & cookies? That usually fixes issues. If that doesn't do the trick, send your feedback right away for review: https://yt.be/help/feedback . Hope this gets fixed soon.
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Replying to @TeamYouTube
@TeamYouTube hello again, I'm afraid the issue is still ongoing, although I have done as you suggested above. Is there a support email I can contact in order to address this further? Thanks1 reply 0 retweets 0 likes
Hello there – our live support team is only available for YPP members. If you are, you can reach out to Creator Support: https://yt.be/help/partners
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