@TeamYouTube Hey, I purchased a video from you guys (I also have Premium) and I'm not able to download for offline viewing. Google Play app on Mac also doesn't work. Please help/advise or if not, I'd like a refund. Unacceptable!
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Please don't send me to the help forums, as there is absolutely no fix there. I pay for Premium AND the video and I can't even download it? Messed up. FIX THIS ISSUE!
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Google Play app is stuck like this. UGH!pic.twitter.com/Xoc5Z8HeoL
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Replying to @LowkeyIllmatic
Sorry to hear that. We'd recommend getting in touch with our live support team here: https://yt.be/help/purchases . They can help get this resolved for you.
2:36 PM - 21 Oct 2019
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