@youtubemusic Hi, I’ve just downloaded YouTube Music and entered my card details to start paying for a subscription on YouTube Music. I’m currently using the free months trial and I can’t play music in the background. Why’s this? £12.99 a month and no background play?
That doesn't seem right – try checking if the background play settings is disabled by going to Background & Download > Background play. Other steps can be found here: https://yt.be/help/d6uk . If none of these work, you can contact our team here: https://yt.be/help/Uprh