Hey there, mind sharing more info so we can investigate further? Send some screenshots our way, or the video URL can also help. Keep us posted!
We've checked the video & it shows that it has already been removed. You can advise them to return to your channel & check if they're subscribed or the bell button has been turned on. Also, they can check this guide on how to manage YouTube notifications: https://yt.be/help/NYFp
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Thanks for the info, can you share the new video URL? If you've re uploaded the video, it will generate a new URL. Keep us posted.
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