@TeamYouTube I need help with a refund on a movie I just rented. It will only play on the app! Not on the internet browser.
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Replying to @naiki_nai
Thanks for reaching out – have you checked if you're currently logged in on your browser? Try that out and let us know if that helps.
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Replying to @TeamYouTube
If I’m logged in on my browser what will happen with the rented movie?
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Replying to @naiki_nai
If you're logged in to the email you used to rent the movie, it should be available on browsers and other devices. The rentals & purchases are attached to the email account, so you should be able to watch those (as long as you're w/in the rental period) wherever you're logged in.
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Replying to @TeamYouTube
It’s still saying the video isn’t compatible with my browser
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Replying to @naiki_nai
Hmm, can you try updating your browser and/or try signing in using another phone/browser? If nothing works, tell us what other troubleshooting steps you've tried so far. This will help us provide the best next steps. Keep us in the loop!
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Replying to @TeamYouTube
My browsers are all updated I’m on an iPhone and a Mac the movie still isn’t playing I just want my money backpic.twitter.com/WPFamyMaIp
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Apologies for the inconvenience–you may contact out live support to request your refund. Here's how you can reach them: https://yt.be/help/purchases . Also, we recommend you sending a feedback about the issue here: https://yt.be/help/feedback
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