@TeamYouTube Dear Team,
I recently got a popup on youtube saying that galaxy users get 6 months of free youtube premium. But the moment i subscribed a charge equivalent to the monthly fee was deducted and it also says that my next bill due is in november. How is that free?
Sorry to hear about this. It's possible that you claimed the promotion on an account that was subscribed to YouTube Premium before. You can get in touch with our live support team for further help on this: https://yt.be/help/purchases
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Hey, thank you for the prompt reply, however i can assure you that i am a first timer on youtube premium and my account was never on youtube premium before. Also i cannot find the live cust support on the link that you shared. There were just links to various forums
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Thanks for letting us know. Our live support team can help you sort this out. Use the the same link given, select 'YouTube premium membership issues & questions', from there you will be given an option to request for a call or a chat. Hope this clarifies.
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