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Updates and answers from the team that brings you YouTube. Here to help in: English, Español, Português, Deutsch, Français, Pусский, 日本語, Bahasa

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    1. .‏ @beadtr Oct 7
      • Report Tweet

      @TeamYouTube por favor, preciso de ajuda para recuperar minha conta suspensa!

      1 reply 0 retweets 0 likes
    2. TeamYouTube‏Verified account @TeamYouTube Oct 7
      • Report Tweet
      Replying to @beadtr

      Estamos aqui para ajudar. Poderia compartilhar mais informações do ocorrido? Se possível, capturas de telas nos ajudaria a entender melhor o problema. Aguardamos aqui.

      3 replies 0 retweets 0 likes
    3. .‏ @beadtr Oct 7
      • Report Tweet
      Replying to @TeamYouTube

      Com a suspensão da minha conta, também é feita a suspensão da minha assinatura e não é cobrado mais em meu cartão?

      1 reply 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube Oct 7
      • Report Tweet
      Replying to @beadtr

      Obrigado pelas informações. Você poderia nos enviar uma captura de tela da mensagem que aparece quando tenta acessar sua conta? Sugerimos cobrir informações pessoais ao enviar como (e-mail ou telefone). Aguardamos aqui.

      1 reply 0 retweets 0 likes
    5. .‏ @beadtr Oct 7
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      Replying to @TeamYouTube

      Aparece essa página. Tentei mandar um e-mail descrevendo o problema igual fiz aqui e a resposta foi que continuará suspenso :( O que posso fazer?pic.twitter.com/AyyE6scHZ7

      1 reply 0 retweets 0 likes
    6. TeamYouTube‏Verified account @TeamYouTube Oct 7
      • Report Tweet
      Replying to @beadtr

      Agradecemos pelas capturas de tela enviadas. Apenas para confirmar, você chegou a enviar uma apelação através desse formulário: http://yt.be/help/7epT ? Nos avise.

      1 reply 0 retweets 0 likes
    7. .‏ @beadtr Oct 7
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      Replying to @TeamYouTube

      Desse formulário não, pois não possuo canal no YouTube para completar as informações. Apenas minha conta para assistir os vídeos mesmo.

      1 reply 0 retweets 0 likes
      TeamYouTube‏Verified account @TeamYouTube Oct 7
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      Replying to @beadtr

      Percebemos na captura de tela que você recorreu à suspensão de sua conta. As rescisões de canais e recursos são revisadas com muito cuidado. Se o seu recurso foi rejeitado, isso é uma decisão definitiva. Mais detalhes aqui: http://yt.be/help/WX8p . Esperamos que isso esclareça.

      8:10 AM - 7 Oct 2019
      4 replies 0 retweets 0 likes
        1. .‏ @beadtr Oct 7
          • Report Tweet
          Replying to @TeamYouTube

          Então a assinatura que eu tinha também foi cancelada, assim não cobrando mais mensalmente no meu cartão?

          0 replies 0 retweets 0 likes
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        2. .‏ @beadtr Oct 7
          • Report Tweet
          Replying to @TeamYouTube

          E não tem nenhuma outra possibilidade de eu recuperar meu acesso???

          1 reply 0 retweets 0 likes
        3. TeamYouTube‏Verified account @TeamYouTube Oct 7
          • Report Tweet
          Replying to @beadtr

          Você pode receber suporte para assinaturas e compras no YouTube diretamente com a equipe responsável aqui: http://yt.be/help/kKLK . Esperamos ter esclarecido.

          0 replies 0 retweets 0 likes
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        1. .‏ @beadtr Oct 7
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          Replying to @TeamYouTube

          A minha assinatura para membros no canal do Felipe Neto continua ativa. Já que vocês cancelaram minha conta, poderiam cancelar a assinatura? Tendo em vista que não tem sentido eu continuar pagando se não tenho como utilizar o serviço?pic.twitter.com/nCsOeudRZj

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        1. .‏ @beadtr Oct 7
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          Replying to @TeamYouTube

          E tendo em vista que não tenho mais acesso para fazer o cancelamento sozinha.

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