@YouTube I need your help with an issue we are facing with youtube in the smart tv. How can I received a support? Do you have an email or where can I write you?
Best Regards,
Allison.
-
-
Replying to @allison17331239
We'd like to know more about what the issue is, so we can point you in the right direction. Share screenshots or the exact wording of the error you see and we'll take a look.
1 reply 0 retweets 0 likes -
Replying to @TeamYouTube
My mother has a smart tv. But she tried to enter to youtube and suddenly appears that there is a new version to install. So, she selected install now and when she was in the playstore to update it, it shows the following message: (look the screenshoots)pic.twitter.com/DgqmGoy05x
1 reply 0 retweets 0 likes -
Replying to @allison17331239 @TeamYouTube
As you could see, we cannot update the android system operating because it says “is the latest version”. And the Android version is 4.4 . What should we do now? And the YouTube go app isn’t compatible with that Smart TV.
1 reply 0 retweets 0 likes
Thanks for the screenshots, looks like the issue is with your Smart TV. We suggest that you contact your manufacturer directly to address the issue. Keep us posted!
Loading seems to be taking a while.
Twitter may be over capacity or experiencing a momentary hiccup. Try again or visit Twitter Status for more information.