@TeamYouTube Hi guys, I was part of a family plan. Since the owner moved to a different place, I am enrolled in YouTube premium in a new family plan with my roommate. I still see ads. And YouTube music doesn't play in background. Please help!
Hmm, you may still be part of the old family plan. To check this, you can go to https://families.google.com . If yes, you need to leave the old plan to join your roommate's YouTube Premium family plan. You can follow the steps here: https://yt.be/help/W5Zu
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I tried the link. It shows I am part of the new family plan. Any other suggestions?
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We'd recommend getting in touch with our live support team here: https://yt.be/help/purchases . They can help get this resolved for you!
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