@TeamYouTube
Hello, I have problem with youtube Premium. How I can request support?
Hey! Can you tell us what's happening? Send us more details, so we can look in to it. Thanks!
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A couple of days ago I met problem with download. I can`t download video for more than 20%. see attached screen. In the main menu it is indicated that all video successfully downloaded.pic.twitter.com/A6XcwZziTR
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I restarted phone, updated app, cleaned memory, no effect
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Now if I add new video to download, process on 0% stage
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It is more than 10 Gb free space
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Device Samsung Galaxy A8
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Please make sure that you're logged in to the account with the premium subscription. Here are a few troubleshooting steps to help you with the issue: https://yt.be/help/sWdH If the issue persists, you can reach out to our live support team here: https://yt.be/help/9aqk
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