@TeamYouTube why can’t my YouTube premium account load videos but any other account can?
It’s really annoying and a pain. I’ve just got the free 1 month trial to see how it is I’m definitely not buying if this is constant (been the same for about 2 days now). SHOKINGpic.twitter.com/KqHlLuIDMC
If you haven’t already, check out this guide that covers common internet/device connection issues and how to fix them: https://yt.be/help/vspw . If that doesn’t help, let us know what device (computer or mobile) you’re using and details such as browser, app version, etc. Thanks!
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It works on and off now (loads one video doesn’t load another) my internet connection is fine and I’ve double checked that all my software is up to date. I use an iPad and the youtube app. Thanks for the help!
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Sorry to hear you're still having trouble. Please send a feedback report directly from YouTube with these steps: https://yt.be/help/feedback . While reports may not get a direct response back, we do review everything and use the details to investigate and fix issues. Thanks!
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