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Updates and answers from the team that brings you YouTube. Here to help in: English, Español, Português, Deutsch, Français, Pусский, 日本語, Bahasa

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    1. BabyCarrr‏ @carlyshayyyyyy Sep 15
      • Report Tweet

      @TeamYouTube just signed up for premium and already having problems with my video play and other things ever since. You guys make it impossible to get a hold of you. Pay $18 a month and my app isnt even working. This is ridiculous. Expecting someone to contact me immediately

      1 reply 0 retweets 1 like
    2. TeamYouTube‏Verified account @TeamYouTube Sep 15
      • Report Tweet
      Replying to @carlyshayyyyyy

      Sorry to hear that. Mind sharing more specifics for us to understand better? We'll see what we can do.

      4 replies 0 retweets 2 likes
    3. BabyCarrr‏ @carlyshayyyyyy Sep 15
      • Report Tweet
      Replying to @TeamYouTube

      Not to mention you guys make it impossible to get in touch with a LIVE REP over the phone

      1 reply 0 retweets 0 likes
    4. TeamYouTube‏Verified account @TeamYouTube Sep 15
      • Report Tweet
      Replying to @carlyshayyyyyy

      Does the problem still occurs after reinstalling the app? Issues related to watching a video may have been caused by internet bandwidth, make sure that your connection is stable. Note that reinstalling the app will remove the all the data including the videos you've downloaded.

      1 reply 0 retweets 0 likes
    5. BabyCarrr‏ @carlyshayyyyyy Sep 16
      • Report Tweet
      Replying to @TeamYouTube

      Im still having some issues. I also dont understand why i would loose all my downloads by reinstalling the app. Im extremely frustrated I haven’t been able to talk to someone live over the phone and that no one has contacted me directly.

      1 reply 0 retweets 0 likes
    6. TeamYouTube‏Verified account @TeamYouTube Sep 16
      • Report Tweet
      Replying to @carlyshayyyyyy

      Sorry to hear you're still having trouble. We'd recommend sending a feedback report directly from YouTube, here's how: https://yt.be/help/feedback . Make sure to send from the account experiencing the issue!

      0 replies 0 retweets 0 likes
      TeamYouTube‏Verified account @TeamYouTube Sep 16
      • Report Tweet
      Replying to @carlyshayyyyyy

      You can get in touch with our live support team here: https://yt.be/help/purchases . They can help get this resolved for you!

      9:57 PM - 16 Sep 2019
      1 reply 0 retweets 0 likes
        1. New conversation
        2. BabyCarrr‏ @carlyshayyyyyy Sep 17
          • Report Tweet
          Replying to @TeamYouTube

          Ive already been referred to this link. I told you there is no option to get in touch with anyone there. This is bullshit at this point. Do better

          1 reply 0 retweets 0 likes
        3. TeamYouTube‏Verified account @TeamYouTube Sep 17
          • Report Tweet
          Replying to @carlyshayyyyyy

          TeamYouTube Retweeted

          We've noticed that you've shared your phone number publicly which is considered to be personal, so we recommend deleting the tweet. https://twitter.com/carlyshayyyyyy/status/1173815737380524032 …

          TeamYouTube added,

          This Tweet is unavailable.
          1 reply 0 retweets 0 likes
        4. 2 more replies

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